by devil » Sat Dec 23, 2006 10:03 am
OK, a real answer, instead of complaints. Theoretically, each village has a postal agency and a postman, usually separate. The agency sells stamps and handles the mail in the postbox but practically nothing else. Only the larger towns and cities have post offices which handle a varying degree of services (e.g., to send an EMS, you have to take it to a main PO, not a sub-PO). The postman is paid a pittance (£100/month) to deliver letters and small packets; he does not deliver parcels. He organises his own beats and may deliver only once per week, especially to remote areas. They often cannot read Latin alphabets, so wrong deliveries are rife if not written in Greek, especially if poorly addressed.
Parcels cannot be picked up in a local agency: you have to go to a District Main PO, unless you have a postbox at a nearer one or you address it Poste Restante to a specifically named PO.
My experience is that small packets from within the EU (no duty/VAT) are sometimes delivered, but not always. I have always had to pick up foreign parcels and small packets subject or not to duty and/or VAT from the Central PO in Nicosia (I live in Larnaca District): I don't know whether it's the same for other Districts. There is a Customs service at that PO (very good one, actually). Note it can take 3-5 days for a foreign parcel to be registered through to the notification sent + delivery time of the notification, from the arrival in the country. If something is really urgent, it should be sent by EMS/DataPost.
Private courier services are a catastrophe. DHL and FedEx are, by far, the worst. They do NOT deliver outside the main cities and they can sit on packets for days before notifying you (by phone), especially if you happen to be out when they do phone. They often make mistakes as to which of their offices have the packet. As an example, on one occasion, I received a phone call from DHL in Nicosia that a very urgent packet had arrived. I went (special journey) to their Nicosia office, to be told that it had been sent to Latsia; went there, to be told that, as I lived in Larnaca district, they had put it in the van to their Larnaca office. The same afternoon, I was picking someone up at the airport, so I went to the Larnaca office, to be told it wasn't there. At this point, I lost my paddy and started to blow my top. The poor girl (with fractious baby) in the office started phoning around and it was eventually traced to the DHL reception area in the airport (the van from Latsia does not go to the Larnaca office). About an hour later, twiddling my thumbs with my guest waiting in the car, I received the documents (after about 100 km of futile travelling and >3 hours wasted). This is not unique; I think I must have lost my paddy with DHL at least 15 times in the last 8 years. The galling thing is that the DHL vans pass from Larnace to Nicosia within a couple of hundred metres from my front door. Will they deliver? Will they f..k? (To be fair, they have delivered twice when I have been especially angry for some balls-up, but only because the director lives in the next village!)
OTOH, UPS have delivered to the house on a number of occasions and I always recommend that my interlocutors use UPS for minimal hassle.