by Great White » Wed Sep 06, 2006 11:08 am
Cyprus Airways used to be a very good company until 2002. Even since it's been downhill and, to me, they crashed.
Their customers services is the WORST I have ever experienced. And believe me, I lived in Africa and flew with some local companies that were quite shaky but their services was good.
I am flying almost every weekend from/to Beirut. Normally with MEA, which is an excellent company in my book, but had to fly with Cyprus throughout the summer.... out of 7 weekends, only once did we fly on time. We have been delayed up to 4 hours and NEVER has Cyprus Airways kept us informed about the delays/reasons/time of departure/etc. Not even in the business class. Cyprus Airways treats their customers LIKE SHIT. I have written twice to complain and they did not even bother to reply... and I am a frequent flyer !
Now, more worrying, when it comes to their plane I have serious worries about the maintenance. I of course never checked their engines but the inside of the planes leaves to be desired. The seats are old, used, a bit shaky and you can see the iron frames in most of the business class seats (which I have never seen on any other airlines).
This is very sad because I really use to praise Cyprus Airways. Flew a lot with them and was very happy. Even the flight attendants were quite friendly. Everything has changed now. Unfortunately. I understand their problems, but as a fare paying passenger, I don't have to suffer from it.
What bothers me the most is their attitude and arrogance. I and my company spend about CYP 20,000 in flights every year.... most of it used to be with Cyprus Airways.... well, no longer. I am now using Lufthansa, British Airways, Austrian Airlines and others and avoid Cyprus Airways as much as possible.
I truly hope that their will be a change and that the company will get back to where it used to be... but I am not very optimistic.