Cyprus-Forum.com

[Ulv Nordisk]

We've purchased a desktop PC from that shop for our retail bussiness in Limassol. In few months after the purchase one USB on PC has stopped working, and I called to the shop (as the warranty is still valid). On that the guy from the shop has proposed me to bring the computer to their office so that they would send it over to the producer of PC. On my remark that they should provide with the substitution of PC for the time of repairs (as our bussiness can not run without PC), he offensively laughed into my face. He said that the shop is not responsible for the flaws of the producer (what is very strange in itself).
So, be aware of that shop and I wouldn't recommend someone to deal with them. Save your money and nerves.

[Sotos]

They are just a shop selling things. What you expected can not be provided by such shops. There are companies that can do that for you, but you pay to have that sort of service.

If the issue appeared within just a few days, then yes, the shop should take it back and provide you a replacement. But not when it is after months of use. At that point you only have the guarantee, and they should fix it for you, but they are not obligated to provide you with a substitution PC while it is being fixed.

[Get Real!]

We've purchased a desktop PC from that shop for our retail bussiness in Limassol. In few months after the purchase one USB on PC has stopped working, and I called to the shop (as the warranty is still valid). On that the guy from the shop has proposed me to bring the computer to their office so that they would send it over to the producer of PC. On my remark that they should provide with the substitution of PC for the time of repairs (as our bussiness can not run without PC), he offensively laughed into my face. He said that the shop is not responsible for the flaws of the producer (what is very strange in itself).
So, be aware of that shop and I wouldn't recommend someone to deal with them. Save your money and nerves.

On a brand new PC then a faulty USB port is most likely a Windows (software) problem.

To fix it go here...

Start > Control Panel > System > Device Manager

And then under “Universal Serial Bus Controllers” uninstall all the USB related entries by R-clicking on each and selecting “uninstall”.

When they’re all gone from the USB entries tree, click on the menu at the top of this dialog box...

Action > Scan for hardware changes

And the PC should then detect and sort all the USBs out.

[Get Real!]

They are just a shop selling things. What you expected can not be provided by such shops. There are companies that can do that for you, but you pay to have that sort of service.

If the issue appeared within just a few days, then yes, the shop should take it back and provide you a replacement. But not when it is after months of use. At that point you only have the guarantee, and they should fix it for you, but they are not obligated to provide you with a substitution PC while it is being fixed.

No, I don't agree with that... if you're selling PCs then you are responsible for honoring its warranty. If after the diagnosis, you find that it was a software (O/S) problem then you are allowed to charge the customer.

If the motherboard is the culprit then you must have it replaced for the customer.

If you can't do that then you shouldn't be in this business and the customer has every right to go to the ministry of commerce to complain where they have a complaints department.

[Sotos]

They didn't say they would't honor the warranty. They said they would send it to the "producer" to be fixed, so I assume he bought a name brand PC, like an HP or something, and not a custom made PC assembled by the shop.

[repulsewarrior]

A shop that sells other goods, is likely to honour their commitment to the products they sell by helping their clients in Warranty claims; with the manufacturer (or distributor).

A shop that specialises in IT may have the capacity to offer much better service, by fixing the problem themselves.

...this much is true.

...the shop did not refuse to repair the item; whether the item is critically needed or not, is not the shop's concern, is it? Let them fix the machine, and spend more money so that such a disaster will not happen again.

...i suggest that since this computer is that important to the business, that now is a good time to invest in a back-up to it.

[Get Real!]

They didn't say they would't honor the warranty. They said they would send it to the "producer" to be fixed, so I assume he bought a name brand PC, like an HP or something, and not a custom made PC assembled by the shop.

With brand names it’s even more strict... you have to be an approved partner to sell a brand and have an approved workshop which the manufacturer will inspect 2-3 times a year.

Nobody sends anything to the manufacturer, but to manufacturer-approved repair centers.

[Maximus]

This is well outside what is a reasonable refund / replacement date.

I also think that the shop is not obliged to lend another PC in this case. They didnt build it, they are selling it.

The warranty is from the manufacturer.

Its good that they are sending it back for you because in many other cases you would have to take care of that yourself, directly with the manufacturer whose providing the warranty.

[Sotos]

They didn't say they would't honor the warranty. They said they would send it to the "producer" to be fixed, so I assume he bought a name brand PC, like an HP or something, and not a custom made PC assembled by the shop.

With brand names it’s even more strict... you have to be an approved partner to sell a brand and have an approved workshop which the manufacturer will inspect 2-3 times a year.

Nobody sends anything to the manufacturer, but to manufacturer-approved repair centers.

Usually the repair centers for big brands are not part of the independent retail stores. When they said "send it over to the producer of PC" they probably meant the repair center in Cyprus for that particular brand. Some brands might have just one repair center in Cyprus, so they might have to send his PC to a different city.

[Get Real!]

They didn't say they would't honor the warranty. They said they would send it to the "producer" to be fixed, so I assume he bought a name brand PC, like an HP or something, and not a custom made PC assembled by the shop.

With brand names it’s even more strict... you have to be an approved partner to sell a brand and have an approved workshop which the manufacturer will inspect 2-3 times a year.

Nobody sends anything to the manufacturer, but to manufacturer-approved repair centers.

Usually the repair centers for big brands are not part of the independent retail stores. When they said "send it over to the producer of PC" they probably meant the repair center in Cyprus for that particular brand. Some brands might have just one repair center in Cyprus, so they might have to send his PC to a different city.

Some trivia on the side...

Sotos, did you know that to become an approved seller/repairer (partner) of one of the hot laptop brand names (big names like Acer, Toshiba, HP, Lenovo, etc) you have to deposit a “money pool” of around $100,000+ with them, and keep it topped up before they accept and send you the first batch of laptops even? Oh yeah...