by supporttheunderdog » Sun Dec 25, 2016 9:29 am
I have now done my trip to China, all in "cattle" class, using three airlines, and five planes, in the Process, namely Aegean, Etihad, and Qatar Airways. I cannot talk about the technical issues or relative wages, but only customer satisfaction.
Aegean: I was traveling with a registered mentally disabled person, who should be entitled to free assistance at the airport, which in her case would consist of fast tracking, but Aegean only seem to offer free assistance to the physically disabled, and wanted to charge for assistance for my daughter.
I have pointed out to Aegean that as my daughter is registered as disabled, as defined in law, irrespective of disability she shoud, in accordance with the law, get free appropriate Assistance. The best they could offer was a wheel chair, which my daughter does not need.
We managed to get the free assistance at Larnaca, by cutting out the desk staff, and going direct to the assistance people, and likewise at Heathrow.
This does however show that Aegean and its staff have no fucking clue about mental disabilities and their legal obligations towards people with them, and how to treat them, eg not submit them to the indignity of being compelled to use a wheel chair when this is not neccasary and thus not appropriate.
I am making my concerns known.
The flight itself , on an A320, had the least legroom, and no inflight entertainment, but the iPads saved the day. Food and staff service was ok. It was not a bad flight, per se, only not the best relative to the others I took.
Etihad. London to Abu Dhabi was on an A380. This plane had the most comfortable seat with most legroom and best entertainment system, plus at seat power for electronics,including 110v for laptops. Service and Food both good, but not that much better than Aegean. Best flight of the trip.
Etihad, Abu Dhabi to zChengdu, A330, not quite as good as the A380, but still good. No 110v, only USB, not quite as slick an entertainment sytem, but similar Food Quality and,from what I saw, and I slept a bit on this one, similar Service. Second best flight.
Qatar. Chengdu to Doha. A330. Reasonable seat, as comfortable as Aegean, more leg room, and with an entertainment system that had comprehensive content but which I found tricky to navigate through. Food was OK but I did not need or want the main meal and would happily have slept through it, except I was woken up for it which trashed my sleep plans. Service Ok when available but it was wuite bumpy, so it had to be interrupted. Crew coped quite well with boisterous passengers who woukd not stay belted when they should have done, or who wanted to light-up. Third best.
Doha to LCA, A319' . Similar to Aegean in quality of seat, but with a film. The plane was full and the crew worked very hard playing the airline version of tetris to fit the cabin baggage in. Service Ok, food ok, Overall forth best but only very marginally better than Aegean because of seat design and legroom.
All subjective. My opinion only.