Cyprus-Forum.com

[Sotos]

Rotate, what if you pay with credit card monthly. There is no problem with that? And what is the name of that Turkish drama series?

[rotate]

Rotate, what if you pay with credit card monthly. There is no problem with that? And what is the name of that Turkish drama series?

Monthly payment with a Cypriot credit card may still cause authorisation problems. You will not know that service is terminated until you lose it then you have to phone the credit card company, Nova Greece in Athens and pay a reconnection charge + subscription. Subscription discounts only apply on advance payments, 6 months for the price of 5 months 12 months for the price of 10 months.

I'm told that the Turkish drama series that the ladies are so engrossed in is called 'Asmali Konak' and its shown on Alpha.

Happy Viewing

[Sotos]

Shouldn't the installer of the system give some kind of warranty about this?

[rotate]

Shouldn't the installer of the system give some kind of warranty about this?

To be fair to the installer he has always rallied around to sort the problem out. But he's Cypriot and Nova Greece take no more notice of him than they do of the Cypriot credit card provider. On the face of it the problem is always a rejected credit authorisation rather than anything technical, so its the card holder who must speak to the card issuer. Once sorted Nova Greece give all sorts of assurances that this will not happen again but it does with alarming regularity. This is not an isolated case and I guess if the Cypriot installers start making too many waves Nova Greece can always say that they do not have a broadcasting agreement and neither do SKY with Cyprus, by implication this would put the installer in a difficult legal position. As it is the installers buy through agents in Greece and the UK, the satellite broadcasting companies know this and if they wished could pull the plug on the agencies and therefore the Cypriot installers.

Welcome to the murky world of satellite TV

[Sotos]

On the face of it the problem is always a rejected credit authorisation rather than anything technical

My credit card has never been rejected in Cyprus or abroad. It is a Laiki Bank visa. How much do you pay if your cc is rejected?

[rotate]

On the face of it the problem is always a rejected credit authorisation rather than anything technical

My credit card has never been rejected in Cyprus or abroad. It is a Laiki Bank visa. How much do you pay if your cc is rejected?

Never been charged for a rejected credit card authorisation by a credit card provider, then again credit card authorisation rejection has only ever arisen with Nova Greece.

Nova Greece always give the WRONG credit card details to the Cypriot credit card provider and quite correctly authorisation is refused to protect my financial security.

It is Nova Greece who charge the reconnection fee because as far as they are concerned credit has been refused and therefore the service is terminated. The credit card providers do not tell Nova Greece or any other business why authorisation is refused but they will tell the card holder the reason for rejection which is always because Nova Greece have submitted incorrect card details.

When contacted Nova Greece confirm that the details of the credit card that they hold are correct which leads me to believe that they deliberately give the wrong details to the Cypriot Credit card provider so that they can charge the customer for reconnection!

Before you enter into any agreement with Nova Greece ask Laiki Bank if any of their other customers have similar problems. Certainly the Hellenic Bank in Cyprus confirmed to me that I was not alone in suffering this problem.

As I said before Welcome to the Murky World of Satellite TV

[Sotos]

rotate, you scared me a bit now How much is the reconnection fee?

[rotate]

rotate, you scared me a bit now How much is the reconnection fee?

Last reconnection charge about a year ago came to CYP15, of course this can vary along with the subscription charge dependent upon exchange rate at the time.
Not a great deal of money if it is applied every six months but still an imposition. However if subscription was paid monthly and a reconnection charge was imposed each month the cost of Nova Greece reception in Cyprus would be stupidly expensive!

Since using a UK credit card there have been no more problems. Not sure but I think Nova Greece has an agreement to broadcast to the UK and authorisation communication between UK credit card providers and Nova Greece is electronic rather than by telephone. Ironic thats is so easy Greece/UK and so complicated Greece/Cyprus but I guess demand creating supply has ironed out the problems.

Check with Laiki how authorisation is made, they may have their own electronic system, if thats the case you should be OK (fingers crossed ).

I would be interested to hear what Laiki have to say on the matter and how you get on should you decide to go ahead with Nova Greece.

Regards and Good Luck

[Sotos]

Thanks rotate! 15 pounds is not that much if it doesn't happen very often. I will ask Laiki the next time I am there and I will let you know. I hope they will know how to answer this question!