Maybe C&E are just confused by their own rules LOL!
Lana[/quote]
That is much more likely.
It always seems to me that the left hand does not know what the right hand is doing.
Which reminds me of a situation that happened recently:
Although I was not the party concerned (it was a close friend) there was a problem following the transfer of his UK driving licence to a Cyprus licence as required after 6 months residence.
He attended the transport department on several occasions and was transferred from pillar to post, getting nowhere.
Having discussed the situation with a mutual Cypriot friend the answer was found:
He employed a "service" person who duly approached the transport department.
Within 2 days the problem was easily solved but involved a fee for the "service person" as is only fair, and shall we say a little "extra" that was used within the transport department.
One now happy Brit.
And people cry wolf at corruption in Africa..............
H