by CBBB » Fri Mar 05, 2010 9:31 am
Ray, I use Cablenet at home and at work. I only ever call for support if I have a problem I can't solve myself, and I can solve most of them. At home it has not been too bad, but with my business service I have had all sorts of problems with them, especially when they have carried out their own maintenance, and sometimes it has taken days for them to sort it out! Like f-ing up my static IP address for days! The other problem is their support hours, if I get in the office at 07:00 to find I have no internet or telephones, I have to wait at least an hour to even tell them I have a problem. As a business we pay well above normal rates, so you would expect a better support service, but it appears to be worse.