Cyprus-Forum.com

[psycho]

Why do Cyprus Airways not allow name changes for any of their flights?

They must be the only airline in Europe that take your money and refuse to refund or change the name on the ticket if you can't fly for whatever reason.

Has anyone experienced this?

[Paphitis]

Why do Cyprus Airways not allow name changes for any of their flights?

They must be the only airline in Europe that take your money and refuse to refund or change the name on the ticket if you can't fly for whatever reason.

Has anyone experienced this?

Yes.

It is very common.

Usually any ID50 travel (discounted fares) will not allow the ticket holder to transfer onto a different name.

They only allow you to postpone your travel for a maximum of 12 months. If you do not use the ticket, then all monies are forfeited to the airline. So you can't get a refund either.

[Tim Drayton]

Several years ago I had a ticket with a firm booking on Cyprus Airways' advertised Friday lunch-time flight from Thessaloniki to Larnaca. (Purists may wish to note that I was travelling from Turkey to Cyprus via Greece in accordance with RoC regulations.) I turned up at the airport in good time and examined the departure monitors but could see no information about this flight. I eventually contacted the Cyprus Airways desk, to be told that this flight had been cancelled and that my booking had been transferred to the evening flight. I was a bit put out by this - especially as I was planning to connect with the four o'clock bus from Larnaca to Limassol. Are they entitled to act in this cavalier manner?

[psycho]

Why do Cyprus Airways not allow name changes for any of their flights?

They must be the only airline in Europe that take your money and refuse to refund or change the name on the ticket if you can't fly for whatever reason.

Has anyone experienced this?

Yes.

It is very common.

Usually any ID50 travel (discounted fares) will not allow the ticket holder to transfer onto a different name.

They only allow you to postpone your travel for a maximum of 12 months. If you do not use the ticket, then all monies are forfeited to the airline. So you can't get a refund either.

I wonder if there is an EU regulation that states this is not allowed?

[CBBB]

Tim,

They are entitled to do this, but in the last couple of years they have become liable to pay compensation under certain circumstances for cancellations and delays.

The name change thing has always been a no-no with scheduled airlines. You used to be able to get away with travelling on a ticket with someone else's name (did it loads of times), but now with the heightened security invovled in flying, you have no chance.

[Paphitis]

Several years ago I had a ticket with a firm booking on Cyprus Airways' advertised Friday lunch-time flight from Thessaloniki to Larnaca. (Purists may wish to note that I was travelling from Turkey to Cyprus via Greece in accordance with RoC regulations.) I turned up at the airport in good time and examined the departure monitors but could see no information about this flight. I eventually contacted the Cyprus Airways desk, to be told that this flight had been cancelled and that my booking had been transferred to the evening flight. I was a bit put out by this - especially as I was planning to connect with the four o'clock bus from Larnaca to Limassol. Are they entitled to act in this cavalier manner?

Most Airlines accept no responsibility for delayed flights which may cause inconvenience such as missing the bus, an important business meeting or for loss of revenue to business for whatever reason. It is all outlined in your tickets terms and conditions (fine print).

You can appreciate that if airlines did not do this, then they would be up for all kinds of damages to business.

However, if you missed a connecting flight, then this is an entirely different matter. The airline would usually find proper accommodation and your connecting airline company will fly you on the next available.

Most airlines have similar terms and conditions and have to maintain compliance with IATA regulations. Aviation is highly regulated everywhere.

[psycho]

Tim,

They are entitled to do this, but in the last couple of years they have become liable to pay compensation under certain circumstances for cancellations and delays.

The name change thing has always been a no-no with scheduled airlines. You used to be able to get away with travelling on a ticket with someone else's name (did it loads of times), but now with the heightened security invovled in flying, you have no chance.

CBBB,
Monarch charge a fee for name changes, surely if Cyprus Airways did the same, they could increase their profits and encourage more people to fly with them safe in the knowledge that if they have a problem then they could sell the flight to someone else and not be too much out of pocket.

[CBBB]

Tim,

They are entitled to do this, but in the last couple of years they have become liable to pay compensation under certain circumstances for cancellations and delays.

The name change thing has always been a no-no with scheduled airlines. You used to be able to get away with travelling on a ticket with someone else's name (did it loads of times), but now with the heightened security invovled in flying, you have no chance.

CBBB,
Monarch charge a fee for name changes, surely if Cyprus Airways did the same, they could increase their profits and encourage more people to fly with them safe in the knowledge that if they have a problem then they could sell the flight to someone else and not be too much out of pocket.

The cheaper the fare, the more restrictive the conditions. Pay full fare and you can change or cancel with no problems. They already have your money, so they don't care if someone travels or not.

[Paphitis]

Why do Cyprus Airways not allow name changes for any of their flights?

They must be the only airline in Europe that take your money and refuse to refund or change the name on the ticket if you can't fly for whatever reason.

Has anyone experienced this?

Yes.

It is very common.

Usually any ID50 travel (discounted fares) will not allow the ticket holder to transfer onto a different name.

They only allow you to postpone your travel for a maximum of 12 months. If you do not use the ticket, then all monies are forfeited to the airline. So you can't get a refund either.

I wonder if there is an EU regulation that states this is not allowed?

I think you will find that The Cyprus Aviation Department is under the EU's Joint Aviation Authority umbrella, and thus Cyprus would already conform to JAA or EU regulations.

The same rules also apply in Australia, which is an entirely differant jurisdiction altogether.

Like I said, these terms and conditions are common worldwide and are not just applicable to Cyprus Airways. The same thing would occur with Qantas or British Airways. Perhaps there are only some minor differences, but the terms and conditions I have described are what I know to be true of Australian airlines.

I position travel with Qantas on average 24 times a year, and in the last 12 months I have missed 3 flights due to rodter changes by my employer. My tickets are industry ID50, while yours would be ID 80 or ID90. Either way, you do not get a refund but the amount of money remains in credit for a period of 12 months. If the tickets are not used, then the money is forfeited. This is the situation in Australia, and I can only assume that Cyprus is similar.

[psycho]

Tim,

They are entitled to do this, but in the last couple of years they have become liable to pay compensation under certain circumstances for cancellations and delays.

The name change thing has always been a no-no with scheduled airlines. You used to be able to get away with travelling on a ticket with someone else's name (did it loads of times), but now with the heightened security invovled in flying, you have no chance.

CBBB,
Monarch charge a fee for name changes, surely if Cyprus Airways did the same, they could increase their profits and encourage more people to fly with them safe in the knowledge that if they have a problem then they could sell the flight to someone else and not be too much out of pocket.

The cheaper the fare, the more restrictive the conditions. Pay full fare and you can change or cancel with no problems. They already have your money, so they don't care if someone travels or not.

You get cheaper fares with Monarch and Easy Jet and you can change or cancel with no problems. I find it hard to believe that Cyprus Airways are the only airline that do not offer name changes, it has certainly put me off booking any future flights with them.