Cyprus-Forum.com

[iceman]

This has to be one of the funniest things in a long time. I think this guy
should have been promoted, not fired. This is a true story from the
WordPerfect Helpline, which was transcribed from a recording monitoring
the customer care department. Needless to say the Help Desk employee was
fired; however, he/she is currently suing the WordPerfect organization for
"Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden
the words went away."
Operator: "Went away?"
Caller: "They disappeared"
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the
screen?"
Caller: "There isn't any cursor; I told you, it won't accept
anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a
TV. Does it have a little light that tells you when its on ? ?
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find
where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's
plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again
and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely
into the back of your computer."
Caller: "I can't reach."
Operator: "OK. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean
way over??"
Caller: "Well, it's not because I don't have the right angle
-- it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I
have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power .... A power failure? Aha. Okay, we've got it
licked now. Do you still have the boxes and manuals and packing stuff that
your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it
up just like it was when you got it. Then take it back to the store you
bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell
them??"
Operator: "Tell them you're too stupid to own a computer!!!"

[Cyprus4MeSoon]

Is there really anyone that stupid!
I agree that the operator should have been promoted rather than fired, just for not laughing throughout the conversation!