Cyprus-Forum.com

[jane12]

Can anyone tell me what exactly is wrong with people who work at Cyprus Airways?? - Perhaps an actual Cyprus Airways employee could answer this message.

Flights all seem to leave on time, and service is generally good, but all staff refuse to smile, they refuse to be polite, and customer service is obviously not in the employee handbook.

Go to any CA office here... book a ticket and let me know if you get as much as a smile - a 'thank-you' is completely out of the question I know, but have they all been specifically instructed and threatened with being fired if they smile??

Same applies when you are on the flight. Cabin crew are there - yes we all know, primarily for our safety, but for God's sake - Cheer up!! - you'll be back home tonight (or maybe that's what's wrong with them?)

[Hazza]

Got to agree with Jane on this. At one point, I refused to travel with CA because of the cabin crew who didn't give a shit about passengers.

On the otherhand, the plus sign is, they may get delayed on departure 90% of the time, but they make up alot of time on their arrivals.

[paliometoxo]

last time i was in cyprus air ways the woman smiled to everyone and i wa sin business class going to england and we sat talking for ages with her not only her but alot of the other stuff where good with a smile

[Hazza]

Maybe thats what it is, they see everyone else as lower class, so no need to smile?

On that not, when I came to live in Cyprus, had a 1 way ticket, and the service wasn't too bad on the plane. Was alot better than previous times. I always prefered flying with Monarch. Always had a good flight with them, though their planes were held together with masking tape

[paliometoxo]

well my dad was in economy and she was talking o us both smiling like we knew her... there have been a few times whn the staff have been grumpy i think because of the pay cuts and losing of staff that happend recently, there was talks of them chutting down i think they had to borrow money.

[skyvet]

I think a lot of it is the way the great travelling public treat the airline staff! They seem to expect VIP treatment, and often they are extremely rude to the ground/air crews when they don't get it.
It costs nothing to be nice, and a smile usually gets returned!

[mountainman]

Dunno about CA being the only surly mob.

My daughter arrived at Paphos airport a couple of months ago and had so much luggage she needed two trolleys.

I watched her struggle to get to the area where I could help her; all the while she was followed by this guy with an ID card on a chain who made absolutely no attempt to assist her.

he seemed surprised when i called him a pushti malaca.

Get with it the service industries of Cyprus, it costs nothing to be helpful and polite and you never know you may get to enjoy it!!!

[paliometoxo]

good thing you did he just walks passed her watching she needs help and does nothing what an idiot

[Peterc]

Can anyone tell me what exactly is wrong with people who work at Cyprus Airways?? - Perhaps an actual Cyprus Airways employee could answer this message.

Flights all seem to leave on time, and service is generally good, but all staff refuse to smile, they refuse to be polite, and customer service is obviously not in the employee handbook.

Go to any CA office here... book a ticket and let me know if you get as much as a smile - a 'thank-you' is completely out of the question I know, but have they all been specifically instructed and threatened with being fired if they smile??

Same applies when you are on the flight. Cabin crew are there - yes we all know, primarily for our safety, but for God's sake - Cheer up!! - you'll be back home tonight (or maybe that's what's wrong with them?)

invite them to one of your parties, that should put a smile on their face

[Hazza]

Thats a classic Peter. Had to have a search to see what you were talking about, till I hit that thread. Brilliant