Cyprus-Forum.com

[paliometoxo]

yes but you never need to ring the customer service so who cares if they suck?

[Crivens]

Could have fooled me. When I was with NTL one time the connection went down completely and it turned out to be the nearest junction box had screwed up and needed fixing. That required a phone call to get them to fix it. They didn't even know about it until I told them. Same thing with a friend of mine a few streets away.

Cheers

[paliometoxo]

ouch... i nevr had any problems.. but ntl is now virgin media so its ok

[Hazza]

Actually, no. You won't see an improvement for a good year or so at least from NTL - Virgin Media. Its the same staff, same customer support, same equipment, same dslams they use. Only thing that has changed is the ownership and debt. Nothing else.

Virgin Media won't make wholesale changes immediately. It takes time to bring in your own ideas, to stamp your own authority, to retrain the staff.

[paliometoxo]

well 20mbit cable through fibre optic lines at £40 a month is definatly better then what we have here... our cable 10mbit is £200 a month so id rather that and bad customer service then high prices that only rich people can afford i never need to ring the customer service well not offen but ive never had to call cytanet either.. and come september 1 we will have 2mbit.. but when i ask them how much the upload will be they dont reply

[Hazza]

Read my earlier reply Paliometoxo. It costs money to set up a network. Companies go in the red before they even start, before being in a position to even test the system. They can't afford to give UK prices until they have a regular income coming in.

[Crivens]

cable 10mbit is £200 a month so id rather that and bad customer service then high prices that only rich people can afford

Oh, don't get me wrong, NTL was a very good package. Always good speeds and hardly ever went wrong. Unlike some friends of mine who had BT ADSL. I was just saying that their customer support totally sucked back in the day. The worst thing about it was the sheer amount of time it took to get through to someone. Even before Virgin took them over they had pretty much sorted that out. Normally didn't take longer than a couple of minutes to get an answer in the end. Only downside was when you got the Indian call centres. Really didn't know anything. I mean the British ones were pretty clueless, but the Indian call centres brought a whole new level of uselessness. It was effectively the same thing as finding information on their website. Everything read off a card. And it took like ages to get them to understand or for you to understand what they were on about. Fair enough save some money, but bloody hell... Obvious answer was to keep hanging up when you heard them answer until you got the Scottish call centre. They were very good. Very realistic option once they got the quick answering of the phone sorted out. Obviously everyone else stuck on the Indian call centres are basically paying for your good service, but what the hey...

Cheers

[paliometoxo]

your right but i dont think ive to be with a isp that hasent had a sucky call centre, i was with ntl and ukonline they all had sucky call centres even with cytanet most the people dont know what they are talking about and hang up on you if they dont understand lol

[Crivens]

True. But NTL were infamous at one time for having sucky call centres. I mean a whole site was created called NTHellWorld.com just to talk about it. Also friends of mine, who only had the cable TV rather than internet, were always giving bad stories about them. Everything from making it almost impossible to finish with NTL (keep getting billed) to them never coming around to pick up the cable box when you move to another house (they say they will then don't, then contact you a year later demanding payment).

Cheers

[paliometoxo]

if anyone is intrested i found this out today
The prices for these connections are:
1. I-Choice 2Mbits £20 CYP per month excl. VAT
2. CYTANET 2Mbits £18 CYP per month excl. VAT

Note: You need both of these connections.

The upload speed for the 2Mbit connection will be 512kbps.

a decent upload me thinks ) FINALLY well done cytanet