Cyprus-Forum.com

[Shipwreck]

You just can’t make these up!

Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?"
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
-----------------------------------------------------------------------------------------------------------Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think it means the telephone point on the wall".
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RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"
Operator: "Doesn't the product name give you a clue?"
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Caller (enquiring about legal requirements while travelling in France)
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
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Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
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Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland ".
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On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: "I haven't got a pen, so I'm steaming up the window to write the
number on".
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Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?"
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'".
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Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
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Caller: "I deleted a file from my PC last week and I have just realised that I need it.
If I turn the clock on the computer back two weeks will I have my file back again?"
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Tech support: What kind of computer do you have?
Customer: A white one...
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Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the Button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No, wait a minute; I hadn't inserted it yet, it's still on my desk, sorry.
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Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
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Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates.
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Customer: Hi, good afternoon, this is Karen, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
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Customer: I have problems printing in red...
Tech support: Do you have a colour printer?
Customer: Aaaah....................thank you.
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Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me.
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Customer: My new keyboard is not working.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Customer: OK!
Tech support: Did the keyboard come with you?
Customer: Yes!
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does works...
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Tech support: Your password is the small letter "a" as in apple, a capital letter V as n Victor, the number 7.
Customer: Is that 7 in capital letters?
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Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
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Tech support: What anti-virus program do you use?
Customer: Netscape.
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
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Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
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Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
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A customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it in windows?
Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is in a window, and his printer is working fine."
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Tech support: "Okay Bob, let's press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter "P" to bring up the Program Manager."
Customer: I don't have a P.
Tech support: On your keyboard, Bob.
Customer: What do you mean?
Tech support: "P.....on your keyboard, Bob.”
Customer: I'M NOT GOING TO DO THAT
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There's always one. This has got to be one of the funniest in a long time and I am sure it echo’s the frustration call centre staff feel at times, however, I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause".
Actual dialogue of a former WordPerfect Customer Support employee. (Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble?"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you log out?"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen?"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator?"
Caller: "What's a monitor?"
Operator: “It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.”
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put yourself in the right angle where you can see?"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark?"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not?"
Caller: "Because there's a power failure."
Operator: "A power......................................A power failure? Aha, Okay, we've got it licked now. Tell me, do you still have the boxes and manuals and packing stuff your computer came in?"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them?"
Operator: "Tell them you're too f*%king stupid to own a computer!"

[Smiler Brian]

This one happened to me in a large well known insurance company in Norwich (a clue there).

The customer, a woman who knew everything, ordered a portable CD recorder. When we went to install it she told us to go away as "any idiot could fit one of those".

So we left her to it, after getting the all important signature.

An hour later we had a call from her, very irate, complaining that the drive would not open. Upon visiting I found that the drive was well and truly wedged shut. Using a paperclip I released the lock, opened the drive and removed two CDs, a blank and the one she wanted to copy. Silly bitch thought it made a pressing. How her colleagues laughed.

[devil]

You cant make these up!

Somebody did! They are probably 90% apocryphal!