Cyprus-Forum.com

[Kezlop]

I think having to pay any extra to go to an alternative hotel is completely out of order. My argument would be that, when I booked at least, there were free child places available, and I am sure that when they are calculating the difference to be paid they will only be looking at the current rate for booking the hotel that you are being moved to.

[Michaela]

Hi, We're flying out tomorrow and have moved to the avanti village in Paphos. As I have said in my earlier post, we have been upgraded free of charge by first choice. They did want an extra £600 but I stayed on the phone for 8 hours fighting my corner until they got so fed up with me that they agreed to upgrade to a hotel of my choice with no charge.
You all need to keep the pressure on and don't accept either an inferior hotel or extra charges.
Travel agents can upgrade for free. Don't settle for anything else.
Good luck to you all.

[mummieslittlemunchkins]

What is the latest info any of you have re when this hotel is due to open ? - The official hotel website says 15th July, but then Ive heard 22nd July ? - Thompsons are usless in giving out any up-to-date info.

We had to pay £620 out of our own money to move to another hotel, as we were due to be there on 21st July & I had no faith of the place being ready for us going with 2 young disabled children. As Thompsons or no-one would move us foc even with lots of evidence/photos, for the safety of our children we paid the money to move to a suitable hotel.

Were now liaising with a travel law solicitor whos evaluating our case to see if theres any chance of getting some of our £620 back, but really they say they cant progress until we get some more def info that the hotel will not be open for our original date we were meant to go of 21st July.

So if any of you have an up-to-date info to about this hotel not being open on 21st July, then Id love to hear from you

Thanks

[sassy]

What web site are you looking at? Had a look on the official Atlantica Hotels website, and there is nothing on there. Can you post the address please?

I spoke to a lady at Atlantica last week, and yet again was told that it will be ready for 15 July. When I explained that I was still worried as I have 2 young children due to fly out on 22 July. She was very casual and told me not to worry, if it's not ready we would be moved to Miramare or Atlantica Bay Hotel.

I don't think I'm going to get anymore information on this - just waiting for Jo-Jo to get back with some pictures !!!

[Rachel]

Hi, I have also been in touch with hotel they say they are due to open on 15th july, phoned thomsons and they have told me they are only transfering people traveling upto 15th july, they also said if hotel is not ready they will trasfering us to a hotel in paphos not limassol as thomsons do not use any other hotels in limassol.

[LUMIA25]

Sorry to tell you but im travelling with Thomson and they are putting people into hotels in Limassol! they told me they couldn't but i spoke to ABTA and found out that a holiday company can buy into another hotel if they want too. Don't let them put you somewhere else unless you want too be there,be firm and patient,first few times i screamed at them but it didn't help so last time i explained how upset i was and i also dropped into the conversation that i'd spoken to ABTA...two days later it was all sorted.
Hotel apparantly got serious probs with its structure now so July 15th might be a bit ambtious for opening but fingers crossed,ill be out there in a few weeks so ill ceratinly be paying the hotel a visit.

[Rachel]

NNNNNNNNNNNNNN

[s richards]

hi, just popped in to see what was happening! Well after reading reports last week,I was on phone to first choice with my concerns as we were due to go on july 22nd with part of 9 including 3 children. They tried to fob me off but I had contacted hotel who said work was due to be finished by end of july, possibly running into august! First choice soon changed their tune and said customers were being notified with alternative arrangements on earliest departure date basis. Waited 2 days nothing arrived, I told them i wanted it sorted that day! They offered 4 hotels one was miramare, (looks lovely) but was told it was not suitable for children due to lack of facilities. They then offered 3 more, which were either B&B, or lacking suitable facilities for children. Told them I didn't want money back as I had paid in good faith and would not be able to get free child places at this late date. Spent hours on phone and they agreed to honour free child places on any holiday as long as hotel offered them. I told them i could not pay any more and that they would have to sort it. Eventually we found an all inclusive hotel called asteria in side, turkey, which is premier 4* plus and 5 star with thomson. I stuck to my guns andwe are not paying anymore. I hope you all get sorted, but don't get fobbed off! and stick to your guns, as they are at fault! good luck Sharon.

[CatSitter_Limassol]

It's not the tour operators who are at fault here!

The Atlantica Oasis are telling the tour ops one thing - to try to keep bookings within the Atlantica Hotel group but telling direct customers the real story.....

The Atlantica are notorious within the travel industry for starting building works without notification and for not completing when they say they will.

The tour ops have to rely on information provided and will only notify imminent departures as and when they receive further updates. If the Atlantica keep telling tour operators it will be completed in a couple of weeks etc - then thats what they will pass on to their guests.

Unfortunately, the tour ops cannot keep popping along to see how the work is in progress but must rely on the good faith (and contracts) they have with the hotels they work with in each resort. If that good faith is broken too regularly - then the contracts eventually will not be renewed.

However, with many of the larger unit hotels turning into private developments with independent building developers in Cyprus - tour operators are finding it increasingly difficult to just relocate reservations at the last minute, particularly as we are now getting to the high part of the holiday season.

If you want to blame anyone - blame Atlantica hotel group for misinformation in the first instance.

[loch2207]

Hope everyone is getting somewhere with their tour operator. My husband and I have finally deceide to go to the Miramare. We have a 1 year old son but they have a children buffet and early sitting so we can' t really ask for more. Has anyone been? Our only concern is the pool and whether it is too deep.

Have anyone managed to get componsation . We were told that we wouldn't get any even though the terms and conditions say we should. He have however, to send a copy of our phone bills as the cost has really mounted up.